What is Personal Information?
"Personal Information" is any information that can reasonably be used to identify a natural person and may include, but is not limited to name, address, email address, phone number, login information (such as account number, password), social media account information, IP address, or payment card number.
Under California law, Personal Information may also include information that identifies, relates to, or could reasonably be linked to a household.
What Information does Ciena collect?
Ciena does not sell or share Personal Information of those under 16 years old.
The following chart describes: the types of Personal Information Ciena may have collected over the past 12 months, the source of the Personal Information, the business purpose for collecting and disclosing the Personal Information, and the category of third party with whom the information was shared.
| Data Subject Type | Category of Personal Information | Source of Personal Information | Business Purpose for Collecting Personal Information and Disclosing It to Third Parties | Categories of Third Parties |
|---|---|---|---|---|
| Customers, Website Visitors, Suppliers, Recruitment Candidates, and other individuals who may provide Personal Information to Ciena. | Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, and customer account name. | You | Ciena uses your Personal Information for various purposes, including providing our services, enabling your account, billing, technical support, product development, and the offering of professional services. | Third parties necessary for other operational purposes. |
| We may also use your Personal Information to contact you regarding our products and services, including survey requests. We will use your Personal Information for marketing or other purposes unrelated to your specific service when this is in accordance with applicable data protection or privacy law and any preferences you express. | Marketing providers, advertising networks, and analytics providers. | |||
| If you are a recruitment candidate, we use the Personal Information you provide for the purpose of assessing your application, considering you for future positions, and carrying out human resources functions in accordance with applicable law. | Service Providers necessary for recruitment and hiring. | |||
| Customers | Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | You | We use this information to offer and provide our products and services, enable your account, and perform billing, technical support, product development, and the offering of professional services. | Marketing providers, advertising networks, analytics providers, and other third parties necessary for operational purposes. |
| Suppliers | Account and commercial information, including payment information, preferences, credit and billing status, and information about your communications with us. | You | We use this information in performance of a contract with you or in order to take steps at your request prior to entering into a contract with you. | Third parties necessary for other operational purposes. |
| Website Visitors | Internet or other electronic network activity information, including browsing history, search history, and interaction with an internet website, application, or advertisement. | The use of cookies & other technologies | We use this information for operational, performance measurement, and business purposes, and to help us deliver more relevant marketing messages. | Marketing providers, advertising networks, and analytics providers. |
| Website users | login credentials if you choose to create an account on MyCiena portal. | You | We use this information to enable you gain access into your account, security, fraud prevention and account recovery. | Service providers necessary for operational purposes |
| Customers & Website Visitors | Geolocation Data | The use of cookies & other technologies | We use this information for operational, performance measurement and other business purposes, and to help us deliver more relevant marketing messages. | Marketing providers, advertising networks, and analytics providers. |
| Recruitment Candidates | Professional or employment-related information. | You (either directly or via third-party websites) | We use this information provide for the purpose of assessing your application, considering you for future positions and carrying out human resources functions in accordance with applicable law. | Service Providers necessary for recruitment and hiring. |
| Education Information | Recruiters, employment research firms, identity verification services, the references you provide to us, websites, and other publicly accessible data on the Internet. | |||
| Customers, Website Visitors, and other individuals who may provide Personal Information to Ciena. | Inferences drawn from any of the information above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | You | We use this information for product development and the offering of professional services. We also use this information to help us deliver more relevant marketing messages. | Marketing providers, advertising networks, and analytics providers. |
| The use of cookies and other technologies. |
Ciena discloses the following categories of personal identifiers. These disclosures may be considered “sales” or “sharing” under the CCPA. Where disclosures are considered “sales” or “sharing” under the CCPA, you have the right to “opt-out” as described in the “What Privacy Rights Does California Recognize” section.
| Category of Personal Information | Source of Personal Information | Business Purpose for Collecting Personal Information and Disclosing it to Third Parties | Categories of Third Parties |
|---|---|---|---|
| IP address, Internet, or other electronic network activity information, including browsing history, search history, and interactions with websites, applications, or advertisements. | The use of cookies & other technologies | We use this information to maintain a thought leadership position in the market, increase brand awareness, drive relevant content, and improve user experiences. We disclose this information to third parties who aid us in achieving these purposes. | Marketing providers, advertising networks, and analytics providers. |
| Racial or ethnic origin, gender, disability, religious or philosophical beliefs | You | To analyze and monitor workforce diversity in accordance with applicable laws, including compliance with equal opportunity employment laws. | None |
Sensitive Personal Information Collected
If you are a recruitment candidate, we collect the following categories of sensitive personal information. Ciena does not use this information for the purposes of inferring characteristics.
How long does Ciena retain my Personal Information?
We retain Personal Information we collect from you for as long as we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your Personal Information, we will either delete or deidentify it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will not attempt to re-identify deidentified data.
What Privacy Rights does California Law Recognize?
Under California law, the following rights relating to Personal Information are recognized:
- The right to know what Personal Information the business has collected about the consumer, including:
- the categories of Personal Information,
- the categories of sources from which the Personal Information is collected,
- the business or commercial purpose for collecting, selling, or sharing Personal Information,
- the categories of third parties to whom the business discloses Personal Information, and
- the specific pieces of Personal Information the business has collected about the consumer.
- The right to delete Personal Information that the business has collected from the consumer, subject to certain exceptions;
- The right to correct inaccurate Personal Information;
- The right to opt-out of sales or sharing.
- The right not to receive discriminatory treatment for the exercise of privacy rights conferred by the CCPA.
How can I exercise my rights?
You can exercise your rights by contacting us 1) filling out and submitting this form or 2) contact us through the “How to Contact Us” details below.
We will verify and respond to your request consistent with applicable law. We may need to request additional Personal Information from you in order to verify your identity and protect against fraudulent requests.
If you make a request to delete, we may ask you to confirm your request before we delete your Personal Information.
Authorized agents may also submit requests using the contact information above.How to Contact Us
If you have any questions about this Privacy Notice, please e-mail or mail the appropriate contact below:
For Marketing Inquiries:
91桃色
ATTN: Director of Digital Marketing
7035 Ridge Road
Hanover, Maryland 21076
United States
E-mail: privacy@ciena.com
For All Other Inquiries:
91桃色
ATTN: Senior Corporate Counsel, Information Security and Privacy
7035 Ridge Road
Hanover, Maryland 21076
United States
E-mail: privacy@ciena.com
Phone Number: +1 800-898-1987
Last updated March 13th, 2025